Introduction
Welcome to Santa Murri Plumbers. By accessing or using our website at emergencyplumbingmurrieta.com or engaging any of our plumbing services, you agree to be fully bound by these Terms & Conditions. Please read them carefully before proceeding.
These Terms & Conditions govern your relationship with Santa Murri Plumbers, a licensed and insured plumbing contractor serving Murrieta, CA and surrounding communities throughout Riverside County and Southern California's Inland Empire region. Our team of 50 skilled plumbing professionals has proudly served residential and commercial clients since 1990, delivering trusted, high-quality plumbing solutions 24 hours a day, 7 days a week.
If you do not agree with any part of these terms, please discontinue use of our website and services immediately. Your continued use of our website or scheduling of services constitutes your full acceptance of these terms.
Table of Contents
1. Acceptance of Terms
By visiting emergencyplumbingmurrieta.com, calling +1 (951) 709-1499, submitting a service request form, sending an email to santamurriplumbers@gmail.com, or engaging Santa Murri Plumbers for any plumbing service, you confirm that:
- You are at least 18 years of age or have the legal authority to enter into binding agreements.
- You have the legal authority to authorize plumbing work at the property where services are requested.
- You have read, understood, and agree to these Terms & Conditions in their entirety.
- You acknowledge that these terms may be updated periodically and that your continued use of our services constitutes acceptance of any revisions.
These Terms & Conditions apply to all visitors, users, customers, and property owners who interact with Santa Murri Plumbers in any capacity, whether online or in person.
Back to Table of Contents2. About Santa Murri Plumbers
Santa Murri Plumbers is a fully licensed, certified, and insured plumbing company headquartered at:
Riverside County, Southern California
We have been proudly serving the Murrieta area and neighboring communities since 1990 — bringing over 30 years of professional plumbing expertise to every job. Our team of 50 highly trained plumbing professionals operates a fleet of 10 fully loaded service vans, enabling us to respond quickly to both routine and emergency plumbing needs across our entire service area.
Our Licensing & Certifications Include:
- C-36 Plumbing Contractor License
- Backflow Prevention Assembly Tester Certification
- Medical Gas System Certification
- EPA Lead-Safe Certification
- Certified Plumbing Designer (CPD)
Our Insurance Coverage Includes:
- General Liability Insurance
- Business Owner's Policy (BOP)
- Workers' Compensation Insurance
- Commercial Auto Insurance
- Inland Marine (Tools & Equipment) Insurance
3. Services Offered
Santa Murri Plumbers provides a comprehensive range of residential and commercial plumbing services throughout Murrieta, CA and surrounding cities. Our services include but are not limited to:
All services are delivered by licensed and trained plumbing professionals in compliance with applicable California plumbing codes, local Murrieta regulations, and Riverside County building standards.
3.1 Service Area Coverage
We proudly serve Murrieta, CA and the following surrounding cities and communities:
We also serve all Murrieta neighborhoods, including Alta Murrieta, Bear Creek, Central Park, Clarendon Hills, Copper Canyon, La Cresta, Greer Ranch, Vintage Reserve, Los Alamos Hills, and Murrieta Highlands.
3.2 Service Availability
Santa Murri Plumbers operates 24 hours a day, 7 days a week, including holidays and weekends. Emergency plumbing services are available around the clock. Service availability may vary based on technician availability, weather conditions, geographic access, or other factors beyond our control.
4. Estimates, Quotes & Pricing
4.1 Service Estimates
All estimates or quotes provided by Santa Murri Plumbers — whether by phone, email, website, or in person — are based on the information available at the time of assessment. Final pricing may vary based on:
- Actual on-site inspection findings
- Scope of work required
- Availability of parts or materials
- Unforeseen complications discovered during service
- Permit requirements
Verbal estimates are not binding. A written estimate provided and acknowledged by both parties shall serve as the agreed-upon scope of work and pricing.
4.2 Diagnostic & Inspection Fees
In some cases, a diagnostic or inspection fee may apply prior to a formal estimate being provided. This fee will be communicated to you clearly before any work begins.
4.3 Price Changes
Santa Murri Plumbers reserves the right to modify service pricing at any time. Customers will always be informed of current pricing before work commences.
4.4 Special Offers & Discounts
Current special offers include:
- Whole-House Plumbing Inspection
- Water Heater Flush & Safety Check
- Main Line Drain Clearing Special
- New Tankless Water Heater Installation Rebate
- Military & Senior Citizen Discount
Special offers and discounts are subject to availability, eligibility requirements, and may be modified or discontinued at any time without prior notice. Discounts cannot be combined unless explicitly stated.
5. Scheduling, Appointments & Cancellations
5.1 Scheduling a Service
Appointments can be scheduled by:
- Phone: +1 (951) 709-1499
- Email: santamurriplumbers@gmail.com
- Website: emergencyplumbingmurrieta.com/contact/
5.2 Appointment Windows
We provide estimated appointment windows. While we make every effort to arrive within the scheduled window, factors such as prior job complications, traffic conditions, or emergencies may cause delays. We will notify you of any significant scheduling changes.
5.3 Cancellations & Rescheduling
We kindly request at least 24 hours advance notice for cancellations or rescheduling of non-emergency appointments.
- Failure to provide adequate notice may result in a cancellation fee.
- Santa Murri Plumbers reserves the right to cancel or reschedule appointments due to unforeseen circumstances. We will notify you as promptly as possible if this occurs.
5.4 Emergency Services
Emergency plumbing services are available 24/7 and are dispatched on a priority basis. Emergency response times vary depending on current call volume and location. Emergency service rates may differ from standard rates and will be disclosed before work begins.
6. Customer Responsibilities
As a customer of Santa Murri Plumbers, you agree to:
- Provide accurate and complete information about the plumbing issue and property.
- Ensure that our technicians have safe and unobstructed access to the work area.
- Secure or relocate pets, children, or valuables from the work area before technician arrival.
- Obtain any required permissions or HOA approvals prior to scheduling work.
- Ensure that you have the legal authority to authorize plumbing work at the service location.
- Notify us of any known hazards at the property including asbestos, lead paint, mold, or structural issues.
- Be present or have an authorized adult representative present during service.
Failure to meet these responsibilities may result in rescheduling, additional charges, or service refusal.
Back to Table of Contents7. Payment Terms
7.1 Payment Due
Payment for services rendered is due upon completion of work unless a prior written agreement has been established for commercial accounts or larger projects.
7.2 Accepted Payment Methods
We accept the following payment methods:
- Cash
- Check
- Major Credit Cards
- Debit Cards
- Other electronic payment methods as available
7.3 Late Payments
Invoices not paid within the agreed timeframe may be subject to late payment fees. Santa Murri Plumbers reserves the right to pursue collection of outstanding balances through appropriate legal channels.
7.4 Returned Checks
A returned check fee will be assessed for any checks returned due to insufficient funds or other banking issues.
7.5 Commercial Accounts
Commercial clients may apply for net payment terms. Terms will be outlined in a separate written commercial services agreement.
8. Warranties & Guarantees
8.1 Labor Warranty
Santa Murri Plumbers stands behind the quality of our workmanship. We offer a labor warranty on services performed. Warranty duration and terms will be clearly communicated in your service agreement or invoice.
8.2 Parts & Materials Warranty
Parts, fixtures, and materials installed by our technicians may carry manufacturer warranties. We will provide documentation for any manufacturer warranties that apply to your installation or repair.
8.3 Warranty Exclusions
Warranties do not cover:
- Damage caused by misuse, neglect, or unauthorized modifications made after our service
- Issues resulting from pre-existing conditions not disclosed at the time of service
- Damage caused by natural disasters, floods, or acts of God
- Normal wear and tear of plumbing components
- Work performed or altered by third parties after our service
8.4 Warranty Claims
To file a warranty claim, contact us at +1 (951) 709-1499 or santamurriplumbers@gmail.com within the warranty period. We will schedule a return visit to assess and resolve covered warranty issues at no additional charge.
9. Limitation of Liability
To the fullest extent permitted by California law:
- Santa Murri Plumbers shall not be liable for any indirect, incidental, consequential, or punitive damages arising from the use of our services or website.
- Our total liability to any customer for any claim related to services rendered shall not exceed the total amount paid by the customer for the specific service in question.
- We are not responsible for pre-existing plumbing conditions, undisclosed hazards, or issues discovered during service that are outside the originally agreed scope of work.
- We shall not be held liable for delays caused by circumstances beyond our reasonable control, including weather events, supply chain disruptions, or government restrictions.
10. Property Damage
Santa Murri Plumbers carries General Liability Insurance and takes every precaution to protect your property during service. However:
- We are not responsible for damage to walls, flooring, cabinetry, or other structures that must be accessed to perform necessary plumbing repairs, unless damage results from technician negligence.
- Any claims of property damage must be reported immediately at the time of service or within 48 hours of service completion.
- Damage claims will be reviewed and handled in accordance with our insurance policy and applicable California law.
11. Website Use & Intellectual Property
11.1 Permitted Use
The content on emergencyplumbingmurrieta.com is provided for informational purposes only. You may access, view, and print pages for personal, non-commercial use only.
11.2 Intellectual Property Rights
All content on this website — including but not limited to text, images, logos, graphics, videos, service descriptions, and layout — is the exclusive intellectual property of Santa Murri Plumbers and is protected under applicable U.S. copyright and trademark laws.
You may not:
- Copy, reproduce, or redistribute our content without written permission
- Use our branding, logo, or business name in any unauthorized manner
- Scrape, crawl, or harvest data from our website
- Use our content for commercial purposes without explicit consent
11.3 Third-Party Links
Our website may contain links to third-party websites for reference or convenience. Santa Murri Plumbers does not endorse, control, or assume responsibility for the content, privacy practices, or accuracy of any third-party websites.
12. Online Communications & Forms
When you submit information through our website contact forms, phone calls, or email:
- You consent to being contacted by Santa Murri Plumbers via phone, email, or text in response to your inquiry.
- You confirm that the information you provide is accurate and complete.
- You understand that online form submissions or email communications do not constitute a confirmed appointment until formally acknowledged by our team.
- Message and data rates may apply to text communications.
13. Reviews & Testimonials
Santa Murri Plumbers values honest customer feedback. Our 4.9-star rating across 6,347 reviews reflects our commitment to excellence. By submitting a review or testimonial:
- You grant Santa Murri Plumbers the right to use, reproduce, and display your review in marketing materials, our website, and social media platforms.
- You confirm that your review is honest, genuine, and based on your actual experience.
- We reserve the right to remove or decline any review that contains false information, offensive language, or violates platform policies.
14. Privacy & Data Use
Your privacy is important to us. Information collected through our website or service interactions is handled in accordance with our Privacy Policy, available at:
By using our website or services, you consent to the collection and use of your information as described in our Privacy Policy.
Back to Table of Contents15. Compliance with California Law
Santa Murri Plumbers operates in full compliance with:
- California Contractors State License Board (CSLB) regulations
- California Plumbing Code
- Riverside County Building & Safety requirements
- City of Murrieta local ordinances
- EPA Lead-Safe Renovation Rules
- California Consumer Privacy Act (CCPA)
- All other applicable federal, state, and local laws
All work performed is completed by or under the direct supervision of our C-36 Licensed Plumbing Contractor.
Back to Table of Contents16. Dispute Resolution
16.1 Good Faith Resolution
In the event of a dispute, we encourage customers to first contact us directly:
- Phone: +1 (951) 709-1499
- Email: santamurriplumbers@gmail.com
We are committed to resolving disputes fairly and promptly.
16.2 Governing Law
These Terms & Conditions shall be governed by and construed in accordance with the laws of the State of California, without regard to conflict of law provisions.
16.3 Jurisdiction
Any legal action or proceeding relating to these terms shall be filed in the appropriate courts of Riverside County, California.
16.4 Arbitration
For disputes that cannot be resolved informally, both parties agree to pursue binding arbitration in Riverside County, CA, before resorting to litigation, unless otherwise required by law.
17. Indemnification
You agree to indemnify, defend, and hold harmless Santa Murri Plumbers, its owners, employees, contractors, and agents from and against any claims, losses, damages, liabilities, and expenses (including legal fees) arising from:
- Your use of our website or services
- Your violation of these Terms & Conditions
- Your provision of false or misleading information
- Your failure to comply with applicable laws or regulations
18. Force Majeure
Santa Murri Plumbers shall not be held liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to:
- Natural disasters or severe weather events
- Government-imposed restrictions or emergencies
- Supply chain disruptions
- Power outages or infrastructure failures
- Pandemics or public health emergencies
- Acts of war or civil unrest
19. Modifications to Terms & Conditions
Santa Murri Plumbers reserves the right to update, modify, or replace these Terms & Conditions at any time. Changes will be posted on this page with an updated effective date. We encourage you to review this page periodically.
Continued use of our website or services following any changes constitutes your acceptance of the revised Terms & Conditions.
Back to Table of Contents20. Severability
If any provision of these Terms & Conditions is found to be unlawful, void, or unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
Back to Table of Contents21. Entire Agreement
These Terms & Conditions, together with our Privacy Policy, Disclaimer, and any written service agreements, constitute the entire agreement between you and Santa Murri Plumbers with respect to your use of our website and services.
Back to Table of Contents22. Contact Us
If you have any questions, concerns, or require clarification regarding these Terms & Conditions, please contact us:
Santa Murri Plumbers
41410 Juniper St, Murrieta, CA 92562, USA
+1 (951) 709-1499
santamurriplumbers@gmail.com
emergencyplumbingmurrieta.com/contact/
Open 24/7 — Including Holidays & Weekends
Available Around the Clock
These Terms & Conditions were last updated on January 1, 2025, and are effective immediately upon publication.