Privacy Policy

Santa Murri Plumbers is a fully licensed and insured plumbing company headquartered in Murrieta, California. We have been proudly serving residential and commercial clients throughout Riverside County, Southern California, and the Inland Empire since 1990.

Our team of 50 skilled plumbing professionals operates 10 fully equipped service vans to deliver fast, reliable, and high-quality plumbing services — including emergency plumbing available 24 hours a day, 7 days a week, 365 days a year.

Our services include but are not limited to:

• Drain Cleaning & Hydro Jetting
• Slab Leak Detection & Water Leak Detection
• Water Heater Repair & Replacement (Tank & Tankless)
• Sewer Line Repair & Replacement
• Pipe Repiping Repair & Replacement
• Gas Line Repair & Replacement
• Backflow Testing, Repair & Replacement
• Bathroom & Kitchen Remodeling
• Commercial Plumbing Services
• Water Damage Restoration
• And many more plumbing solutions

We operate under California C-36 Plumbing Contractor License and carry comprehensive insurance coverage, including General Liability, Workers' Compensation, Commercial Auto, Business Owner's Policy (BOP), and Inland Marine Insurance.

When you interact with Santa Murri Plumbers through our website, phone, email, or in person, we may collect the following types of information:

2.1 Personal Identification Information

This includes information you voluntarily provide when:

• Filling out a contact form or service request form on our website
• Calling us at (951) 709-1499
• Sending us an email at santamurriplumbers@gmail.com
• Scheduling a service appointment
• Requesting a quote or estimate
• Enrolling in our special offers or discount programs

Information collected may include:

2.2 Automatically Collected Technical Information

When you visit our website at emergencyplumbingmurrieta.com, certain technical data is automatically collected by our web servers and analytics tools, including:

• IP address of your device
• Browser type and version (e.g., Chrome, Safari, Firefox)
• Operating system (e.g., Windows, macOS, iOS, Android)
• Pages visited and time spent on each page
• Referring website or URL that directed you to our site
• Date and time of your visit
• Device type (desktop, tablet, or mobile)
• Geographic location data (city/region level only, not precise GPS)
• Clickstream data showing how you navigate through our site

This data is collected using cookies, web beacons, and similar tracking technologies as described in Section 5 of this policy.

2.3 Payment & Financial Information

If payment processing is conducted through our website or in person, we do not directly store your full credit card numbers, bank account details, or sensitive financial data. All payment transactions are processed through secure, third-party payment processors that comply with PCI-DSS (Payment Card Industry Data Security Standards).

However, we may retain:

• Invoice records
• Payment confirmation numbers
• Service job records for warranty or warranty claims
• Basic billing address information

2.4 Communications & Correspondence Records

We may retain records of:

• Phone calls (with prior consent where required by law)
• Emails and digital correspondence
• Online chat conversations
• Text messages or SMS communications
• Customer service interactions and complaints
• Review or feedback submissions

2.5 Information From Third-Party Sources

We may receive information about you from third-party platforms including:

• Google Business Profile (customer reviews and messages)
• Social media platforms (Facebook, Instagram, etc.)
• Online review platforms (Yelp, Angi, HomeAdvisor, etc.)
• Referral partners or contractors
• Analytics and advertising platforms (Google Analytics, Google Ads)

Santa Murri Plumbers uses the information we collect for the following legitimate business purposes:

3.1 To Provide Plumbing Services

• Schedule and dispatch our 50-person team and 10 service vans to your location
• Process your service request, estimate, or appointment
• Deliver the specific plumbing service you requested
• Follow up on completed work for quality assurance

3.2 To Communicate With You

• Respond to your inquiries, questions, and service requests
• Confirm appointments and service schedules
• Send service reminders, follow-up calls, or satisfaction surveys
• Notify you about the status of your plumbing job
• Provide receipts, invoices, and warranty documentation

3.3 To Improve Our Services & Website

• Analyze website traffic and user behavior using analytics tools
• Identify popular pages and services to enhance our content
• Troubleshoot website technical issues
• Test and develop new features or service offerings
• Monitor the performance of our 30 service pages and 29 service area pages

3.4 To Offer Special Promotions & Discounts

We may use your contact information to inform you about:

You may opt out of promotional communications at any time by contacting us at santamurriplumbers@gmail.com.

3.5 To Comply With Legal Obligations

• Maintain business records as required by California and federal law
• Respond to lawful requests from government authorities or courts
• Protect our legal rights and the safety of our customers and staff
• Fulfill insurance and contractor licensing requirements under our C-36 License and other certifications

3.6 To Protect Our Business & Customers

• Detect, prevent, and respond to fraud or security threats
• Protect the security of our website and customer data
• Enforce our Terms & Conditions and other legal agreements

4.1 With Service Partners & Subcontractors

In some cases, we may work with trusted subcontractors or specialized service partners to fulfill your plumbing service request. These partners are:

• Bound by confidentiality agreements
• Only given the minimum necessary information to complete the job
• Prohibited from using your data for any other purpose

4.2 With Technology & Platform Providers

We use third-party platforms to operate our business effectively, including:

• Website hosting providers
• Google Analytics — website traffic analysis
• Google Ads — online advertising
• CRM (Customer Relationship Management) software — for managing appointments and customer records
• Email service providers — for communications
• Payment processing platforms — for secure billing

These providers are contractually required to protect your data and are only permitted to use it to provide services to us.

4.3 With Legal & Regulatory Authorities

We may disclose your information when required by law, including:

• Responding to a valid court order or subpoena
• Cooperating with law enforcement investigations
• Fulfilling obligations under California state law or federal regulations
• Protecting the safety of individuals or the public

4.4 In Business Transfers

In the event of a merger, acquisition, sale of business assets, or other corporate restructuring, your personal information may be transferred to the acquiring entity. We will notify you of any such change through a prominent notice on our website.

4.5 With Your Explicit Consent

We will share your information with any third party when you have given us clear, explicit consent to do so.

Our website at emergencyplumbingmurrieta.com uses cookies and similar tracking technologies to enhance your browsing experience and analyze website performance.

5.1 What Are Cookies?

Cookies are small text files stored on your device by your web browser when you visit a website. They help websites remember your preferences, track page visits, and deliver a more personalized experience.

5.2 Types of Cookies We Use

5.3 How to Control Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to:

• View the cookies stored on your device
• Delete existing cookies
• Block cookies from specific websites
• Block all cookies (note: this may affect website functionality)

To manage cookies, refer to the help documentation for your specific browser:

You may also opt out of Google Analytics tracking by using the Google Analytics Opt-Out Browser Add-On.

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:

When your data is no longer needed, we securely delete or anonymize it in accordance with our internal data management procedures.

Santa Murri Plumbers takes the security of your personal information seriously. We implement a range of technical and organizational measures to protect your data from unauthorized access, use, disclosure, alteration, or destruction, including:

While we take every reasonable precaution to protect your information, no method of internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to notifying you promptly if a data breach occurs that may affect your personal information, in accordance with California law.

As a resident of California, you are protected by some of the strongest privacy laws in the United States, including the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). These laws grant you the following rights:

8.1 Right to Know

You have the right to request that we disclose:

• The categories of personal information we have collected about you
• The specific pieces of personal information we have collected about you
• The purposes for which we use your personal information
• The categories of third parties with whom we share your information

8.2 Right to Delete

You have the right to request that we delete the personal information we have collected about you, subject to certain legal exceptions (e.g., where we are required to retain records by law).

8.3 Right to Correct

You have the right to request that we correct any inaccurate personal information we maintain about you.

8.4 Right to Opt Out of Sale

Santa Murri Plumbers does not sell your personal information. However, if this practice ever changes, you will have the right to opt out at any time.

8.5 Right to Non-Discrimination

We will not discriminate against you for exercising any of your California privacy rights. This means we will not:

• Deny you services
• Charge you different prices
• Provide a lower quality of service
• Retaliate against you in any way

8.6 How to Exercise Your Rights

To submit a privacy rights request, contact us by:

We will respond to your verified request within 45 days as required by California law. In complex cases, we may extend this period by an additional 45 days with prior notice.

Our website and services are intended for adults 18 years of age and older. Santa Murri Plumbers does not knowingly collect personal information from children under the age of 13 without verifiable parental consent.

If you believe we have inadvertently collected information from a child under 13, please contact us immediately at santamurriplumbers@gmail.com and we will promptly delete such information from our records.

Our website may contain links to third-party websites, social media platforms, review sites, or partner organizations. These include but may not be limited to:

Santa Murri Plumbers is not responsible for the privacy practices or content of any third-party websites. We encourage you to review the privacy policies of any external websites you visit through links on our site.

We use the following Google services on our website and in our marketing:

• Google Analytics — to understand how visitors use our website
• Google Ads (AdWords) — to advertise our plumbing services
• Google Business Profile — to manage our local search presence
• Google reCAPTCHA — to protect our forms from spam

Google's use of data is governed by the Google Privacy Policy. You can manage your Google advertising preferences at Google Ad Settings.

Santa Murri Plumbers reserves the right to update or modify this Privacy Policy at any time to reflect:

• Changes in our business practices
• Updates to applicable laws and regulations
• New technologies or data practices

When we make significant changes, we will:

• Update the "Last Updated" date at the top of this page
• Post a prominent notice on our website homepage
• Notify you by email if we have your contact information and the changes are material

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or how Santa Murri Plumbers handles your personal information, please contact us through any of the following methods:

We are committed to resolving any privacy concerns promptly and transparently. Our team at Santa Murri Plumbers takes your trust seriously, and we look forward to continuing to serve Murrieta, CA and the surrounding Southern California communities with the same integrity and excellence we have delivered since 1990.